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Our Policies

IT Policies Andrews IT Solutions
Service Policy:
Andrew's IT Solutions has been established as a one stop computer sales service and support business. We are not a retail shop front, we are a sole trader structured to promote both onsite & private workshop facilities for computer repair. We stand behind the services we provide and promote efficient and timely service at affordable prices. Andrew's IT Solutions operates Monday to Friday 9:00am - 5:00pm and outside the hours is strictly by prior appointment only.
Data Policy:
Data is the most important information stored on a computer, it is in your best interest over time to make backups of your critical data. Andrew's IT Solutions will not be held accountable for any data loss or corruption prior to or after the commencement of repairs carried out.
Labour Policy:
Andrew's IT Solutions provides services and products for a fee and every job carried out weather it be a repair or diagnosis will incorporate the initial first hour charge of $TBA Inc GST. Consecutive hours will be charged out at a rate of $TBA per hour unless a flat rate or quoted fee for service has been negotiated with the client. The initial first hour fee covers travel , diagnosis and/or, the actual repair completed within the first hour.
Workmanship Policy:
Andrew's IT Solutions promotes a quality of service workman ship policy and if it is deemed that we are responsible for any problems or damage to your computer after providing products and services we will resolve this matter within a timely manner.
Checklist Policy:
All repairs and new system purchases will undergo rigorous testing and diagnosis on a multitude of levels. Andrew's IT Solutions will run testing at the operating system level, the physical level of the PC and external level. A visual inspection is carried out making sure all components are installed correctly and all cables are supplied. An external test is done of all exterior ports USB, Video, Lan and Sound.
New System Policy:
All new systems built and supplied by Andrew's IT Solutions will carry a warranty therefore it is Not and option for the client to attempt repairs inside the computer system within this warranty period. If a machine is under warranty and an upgrade is being done this must be performed by a Technician or Andrew's IT Solutions. All machines built are tested and all external ports and devices fully checked for operation. All relatitive software specified and purchased by the customer will be installed. All drivers for components and peripherals pertaining to the operating system installed as well. All new machines will carry a warranty and be invoiced accordingly in relation to the client and be inclusive of GST. All new PC's require a 50% deposit upfront prior to the PC being built or purchased.
Software Policy:
Andrew's IT Solutions will never under any circumstance install copied, pirated or unlicensed software on your computer. Once software has been purchased and installed to the respective customer, under no circumstance is a refund available
Cancellation Policy:
All cancellations of appointments need to be done 24hrs our prior to the appointment time either in writing or by phoning Andrew's IT Solutions. If we arrive at an Appointment and nobody is home or hasn't let us know before hand you will incur a $TBA cancellation fee.
Delivery & Installation Policy:
Delivery and installation is included Free with the purchase of a new computer from Andrew's IT Solutions. A 1hr window has been allocated for the setup and configuration of your new PC and to show you how to use it. Beyond this time an hourly charge will be imposed at the rate of $TBA per / hr.
Refund Policy:
Please address complaints in writing to andrew@andrewsitsolutions.com.au. Where possible we will re-attend your service and rectify the issue at the next available appointment time. Andrew's IT Solutions will offer a refund to the client if a product is found to be DOA or faulty within 7 days of purchase. We will not however refund any software after it has been opened or installed. All refunds will require the original invoice at the time of purchase and all goods including packaging , manuals , disks and cables. We will not refund on products that have been damaged or tampered with. If a refunded part is found not to be faulty a service fee of $99.00 will apply in accordance with our first hours labour charge.
Privacy Policy:
Andrew's IT Solutions will not pass any of your personal information or communication onto any third parties. All payment information and details regarding products and services will remain solely the property of Andrew's IT Solutions.
Warranty Policy:
Andrew's IT Solutions provides a comprehensive 12 month warranty on all hardware and computer systems supplied. This warranty does not include software or configuration of computer peripherals. We offer manufacturer's warranties on LCD monitors, Processors and Printers. To obtain service on these items you need to first contact the manufacturer to organise a repair or replacement. All laptops carry a manufacturer's warranty and their respective manufacturer will always be the first point of contact if a warranty issue does arise. All warranties will be null and void if its found that the machine or product purchased has had any repairs attempted by anyone other than Andrew's IT Solutions. Please address all warranty claims and issues to warranty@andrewsitsolutions.com.au
Payment Policy:
Andrew's IT Solutions accepts the following methods of payment: Cash , Direct Deposit, Eftpos & Credit card.  
Cash: All cash payments will be invoiced and include the GST. (includes Eftpos)
Direct Deposit: All direct deposit transactions must be completed onsite prior to leaving the job. Direct Deposits can be made out to: Andrews IT Solutions BSB 034 053 / Account Number 218826.
Credit Cards: All credit card sales will attract an additional 2% surchargeon top of the invoiced price.
Cheques: We do not under any circumstance accept any form of cheque as payment, this includes both Business & Personal cheques.
Non Payment: Non payment of goods and services will result in a reminder being sent out at 7 days and 14 days from job completition for the invoice to be settled. Failure to settle an invoice will result in a 10% late fee being applied to your current invoice. After 30 days if an invoice is still outstanding and left unpaid legal action may result to recover all monies owing to Andrew's IT Solutions. All goods remain the sole property of Andrew's IT Solutions until all monies relating to them are paid in full.
Deposits: All new computer desktops require a 50% deposit upfront prior to commencement of build taking place. Laptops need to be fully paid for upfront prior to delivery or pickup. All other computer related hardware & software sales attract a mininum of 10% deposit upfront. Cancellation at anytime on any purchase equates to a 10% non-refundable deposit.
Title of Goods:
Andrew’s IT Solutions reserves the right to ownership of all goods and services purchased by you until all funds have been cleared. Title or ownership will only transfer on the immediate completion and payment of a job.

 

Electing to use Andrew’s IT Solutions as your computer repairman, indicates your awareness of our trading policies and practices when it comes to providing sales , service & support.

No Invoice or Proof of Purchase Means No Warranty.

Andrew's IT Solutions Reserves the Right & Discretion to " VOID " warranty if it is deemed necessary to do so.



 

 

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